Union Insurance Develops AI empowered Motor System

First insurance company to offer Artificial Intelligence Technology to issue motor policy in less than one minute


(Dubai, UAE- 10 December 2018) - Union Insurance Company, a leading provider of customer-focused insurance products to individuals and corporations in the Middle East, has developed an artificial intelligence system to issue motor policies in less than one-minute for the first time in the UAE.


Available 24/7 on the company’s website and enabled by Natural Language Processing (NLP) technology, the innovative system extracts data from uploaded documents allowing for a seamless automated issuance of motor policies that eliminates approval time and human error.


Abdul Muttaleb Al Jaedi, Managing Director and Chief Executive Officer, Union Insurance Company, said, “The AI-Empowered system is the first in the UAE insurance market and is considered to be a major milestone in realizing our digitalization strategy that aims to further improve our operations efficiency and personalize customer experience.”


Customers will simply upload only two documents; the image recognition smart system will read the data within seconds to provide a full summary of both driver’s and vehicle’s details. Customers then select their preferred choice of cover, optional additional benefits and are finally directed to safe secure payment gateway. The less than one-minute process ends with the policy being emailed to the customer.


Anshul Srivastav, Chief Information Officer, Union Insurance company, said, “We have taken a number of key steps to enable Artificial Intelligence for all our businesses as it drives customer engagement to a whole new level by using analytics to anticipate their needs in real time.”


Union Insurance plans to offer more AI-enabled digital services for all lines of business and in other languages as well.




About Union Insurance

Union Insurance is licensed by the UAE Insurance Authority and listed on the Abu Dhabi Securities Exchange, and has its corporate office in Dubai. It was established in 1998 with paid-up capital of over AED 330 million. The company provides a comprehensive range of retail and commercial insurance products to clients in the UAE and the Middle East region. (







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With offices across the UAE, Union Insurance is close at hand to serve clients. Whether signing up for a new policy or making a claim, you can reach us at any of the offices below. Also, be sure to check this page regularly, as we continue to open new offices.

Toll free number : 800 UIC4U(84248)
Enquiries :
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Regularly Working Hours : 8:30am to 05.00pm


Head Office

Single Business Tower, Sheikh Zayed Road
P.O Box 119227 Dubai, United Arab Emirates
Tel: +971 (04) 3787 777(764)
Fax: +971 (04) 3787 778

Abu Dhabi (Motor Claims)

Al Corniche tower Building, Abu Dhabi Corniche,
P.O Box 54524 Abu Dhabi, United Arab Emirates
Tel: +971 (02) 6906 555
Fax: +971 (02) 6906 556

Ajman (Motor Claims)

Ground & Mezzanine Floors, Ajman Building
Sheikh Khalifa bin Zayed Road
P.O Box 1225 Ajman, United Arab Emirates
Tel: +971 (06) 7014666
Fax: +971 (06) 7014668

Dubai (Motor Claims)

Al Ittihad Road, Al Mana Building,
Showroom no. 6,
P.O Box 35272 Dubai, United Arab Emirates
Tel: +971 (04) 3787 444
Fax: +971 (04) 3787445


Jebel Ali Free Zone Building 16 Office no. 15,
P.O Box 119227 Dubai, United Arab Emirates
Tel: +971 (04) 3787 477
Fax: +971 (04) 3787 478


Jumeirah Business Centre (JBC3) Cluster Y,
16th Floor, Jumeirah Lakes Towers
P.O Box 119227 Dubai, United Arab Emirates
Tel: +971 4 315 1700
Fax: +971 4 315 1701

Ras Al Khaimah (Motor Claims)

Al Nakheel- Al Naeem Building,
Office # 101 & 102
Etisalat Street
P.O BOX 12921 Ras Al Khaimah,
United Arab Emirates
Tel: +971 (07) 203 8181
Fax: +971 (07) 203 8182

Sharjah (Motor Claims)

Al Raha Tower, Showroom no. 2
P.O Box 97733 Sharjah, United Arab Emirates
Tel: +971 (06) 5939 888
Fax: +971 (06) 5939 889


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©Copyright 2016-2017 union insurance CO.All Rights Reserved


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©Copyright 2016-2017 union insurance CO.All Rights Reserved